Vasantha is gorgeous. I love him. He's the greatest salesperson ever.
Alisha Chew
5
The Vasan team is super helpful and friendly! I love the experience here!
Christine Ho
5
Great customer service. Warm and kind service staff! Solid music.
Teo Chee Yong
1
It's a scam... The ushers at the entrance are very arrogant, talking to you as if they wanted to beat you up!
I bought a voucher on Grab, and the terms and conditions only stated that it could be redeemed on Wednesday, Friday, or Saturday. I went on a Saturday night and showed them that I was there to redeem my voucher. The staff at the entrance told me I couldn't use it because they had a special guest that night and wanted to "avoid losses."
When I asked which terms and conditions could prevent me from entering due to the presence of special guests, they told me it was their decision and that they would inform the Grab partnership team next time. They then stated it was my problem, and I should deal with Grab myself instead!
Interestingly, the staff then admitted that the voucher was a "clickbait," as they didn't want customers to redeem it, even though the voucher clearly stated it could be redeemed within the specified day and period.
Does this imply that Zouk, being a big and trusted corporation, is playing "clickbait" to cheat customers? This is not only unprofessional but also completely disregards the rights of your customers!
When I asked to record their statement to raise a dispute against Grab, one of the staff members touched my phone and raised her tone towards me. This is completely unacceptable. First, did you have permission to touch my personal property? Second, how can you not take responsibility for what you've said, yet still represent Zouk?
I asked for their manager's email and emailed them the day after. But even after four days, there was no reply at all. So, GO AT YOUR OWN RISK!
Norman Ken Goodwin
5
I have been coming to Phuture for their hip-hop events, mainly Slime on Saturday.
I also come for DJ Rattle, a 2-time DMC Champ, and the staff. They provide really great service, and the floor staff are accommodating. The PR at the front of house will escort you to your table and attend to your requests.
Overall, I frequent Phuture for these reasons: the staff, music, and consistent service. Not forgetting the splendid security – no hassle, no fights, always on the ball to keep me and my guests safe. 🙏🏽
P.S. Check out their food menu; I personally like the mushroom or spicy chicken pizza. 🍕