ASSISTANT EXECUTIVE HOUSEKEEPER
We are seeking an experienced and dedicated Assistant Housekeeping Manager to support the Executive Housekeeper in overseeing the daily operations of the housekeeping department. The ideal candidate will play a vital role in ensuring the highest standards of cleanliness and guest satisfaction are consistently met throughout the hotel.
Key Responsibilities:
- Assist the Executive Housekeeper in planning, organizing, and managing the housekeeping department’s operations for guest rooms, public areas, and linen services.
- Supervise and guide housekeeping staff to ensure exceptional service quality and adherence to cleanliness standards.
- Regularly inspect guest rooms to maintain cleanliness and confirm that equipment is in optimal working condition.
- Assist in planning and conducting departmental briefings and staff training sessions.
- Prepare and manage staff duty rosters effectively to meet business demands while optimizing labour costs.
- Oversee and maintain proper inventory levels of room amenities, linens, and other housekeeping supplies.
- Ensure the efficient recording and safekeeping of lost and found items in compliance with hotel procedures.
- Manage and follow up on service contracts related to housekeeping operations.
- Assist in the planning and implementation of sustainability projects for the department.
- Collaborate with the Engineering department to coordinate preventive maintenance activities.
- Perform additional duties as directed by the Executive Housekeeper or senior management.
Requirements:
- Minimum qualification: Diploma, Advanced/Higher Diploma, Protective Services & Management, or equivalent.
- At least 5 years of relevant experience in managing housekeeping or a similar role within the hospitality industry.
- Strong verbal and written communication skills.
- Excellent organizational and operational planning abilities.
- Proficient knowledge of Opera system (or similar property management systems).
- A proactive attitude with a keen eye for detail and a passion for ensuring excellent guest experiences.