Assistant Front Office Manager

Job description

As part of our continued growth, we are seeking a dedicated and motivated Assistant Front Office Manager to join our front office team.

Job Summary:
The Assistant Front Office Manager will support the Front Office Manager in overseeing all front desk operations, ensuring the highest standards of guest service, staff performance, and operational efficiency. This role requires strong leadership, excellent communication skills, and a passion for hospitality.

Key Responsibilities:

• Assist in managing daily front desk operations including guest check-in/check-out, reservations, and concierge services.
• Supervise, train, and motivate front office staff to ensure excellent customer service.
• Handle guest inquiries, complaints, and special requests in a timely and professional manner.
• Ensure compliance with company policies and standard operating procedures.
• Coordinate with housekeeping, maintenance, and other departments for smooth daily operations.
• Monitor performance metrics and assist in scheduling and payroll processing.
• Support the Front Office Manager in implementing new procedures and initiatives to enhance service delivery.

Qualifications:

• Minimum Diploma in Hotel management or related field
• A minimum of 3 years of relevant working experience in a similar role as Assistant Front Office Manager, or at least 6 years of experience as a Senior Duty Manager in a reputable hotel.
• Strong interpersonal and leadership skills.
• Excellent verbal and written communication.
• Proficiency in front office software (Opera).
• Ability to multitask, remain calm under pressure, and resolve issues efficiently.
• Flexible schedule, including weekends and holidays.
• High attention to detail and commitment to delivering outstanding guest experiences.