Assistant IT Manager

Assistant IT Manager (HIEX Singapore Orchard Road & Kota Kinabalu City Centre)

About the role

Join the dynamic team at Holiday Inn Express Singapore Orchard Road & Holiday Inn Express Kota Kinabalu City Centre as an Assistant IT Manager. As Assistant IT Manager, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems as required to improve hotel efficiency, always follow standards and guidelines and make sure hotel teams have the tools and resources they need to work well. This is an excellent opportunity to develop your skills in a fast-paced, customer-focused environment.

What you'll be doing

• Provide technical support and troubleshooting for all IT-related issues, ensuring minimal downtime and maximum productivity
• Manage the maintenance and updates of the hotel's computer systems, networks, and software applications
• Implement and maintain security measures to protect the hotel's data and IT infrastructure
• Collaborate with the IT Manager to plan and execute projects that improve the hotel's technological capabilities
• Train and support hotel staff in the use of IT systems and applications
• Monitor and analyze IT performance metrics to identify areas for improvement
• Liaise with external IT service providers and vendors to coordinate the delivery of IT services
• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
• Keep up to date with all approved systems and technology
• Maintain an up-to-date list of all computer hardware and software at hotel
• Monitor the performance of the systems and maintain log book of performance
• Understand all standards and customized features and functions of the Hotel front office system
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
• Maintain uncompromising data and physical security standards
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader

What we're looking for

• Minimum 2 years of experience in an IT support or IT management role, preferably in the hospitality industry
• Strong technical skills in areas such as network administration, server management, and software installation and configuration
• Excellent problem-solving and troubleshooting abilities, with a focus on providing efficient and effective solutions
• Effective communication skills, both written and verbal, to liaise with hotel staff and external partners
• A proactive and customer-oriented approach to delivering IT support and services
• Knowledge of information security best practices and the ability to implement data protection measures
• Provide a written monthly progress report to the CGM and Director of Finance and Business Support

What we offer

At Holiday Inn Express Singapore Orchard Road & Holiday Inn Express Kota Kinabalu City Centre, we pride ourselves on creating a supportive and rewarding work environment for our employees. We are committed to fostering a diverse and inclusive workplace, and we welcome applications from candidates with a disability. If you require any adjustments or alternate formats of key information during the recruitment process, please let us know.

About us

Holiday Inn Express Singapore Orchard Road & Holiday Inn Express Kota Kinabalu City Centre is part of the IHG (InterContinental Hotels Group) family, a leading global hotel company with a diverse portfolio of brands. We are known for our commitment to delivering a consistently high-quality experience to our guests, and our hotel in the Orchard Central Region and Kota Kinabalu City Centre is a shining example of our brand values. Join our team and be a part of our continued success story.