Banquet Captain

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Meet and greet guests in a friendly and warm manner.
• Coordinate the food and drink service by liaising with the kitchen and service staff.
• Conduct roll call of the function to the team before the function begins, highlighting special pointers where necessary in the absence of superior.
• Perform planning and organization functions like maintaining the banquet logbook, maintaining, and updating function sheets / BEO, etc.
• Proper setup of banquet rooms, and make sure sufficient supplies and equipment are available for the function.
• Inform superior to order stocks for daily operations when the balance stock is low.
• Assist superior to oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Supervise and trains staff in the setup and breakdown of assigned banquet rooms according to superior’s instructions.
• Seek opportunities to enhance the banquet/ event experience of guests with personalized touches.
• Upsell, promote, and ensure that the guest is enjoying their dining experience.
• Escalate guests complain to superior if unable to conduct service recovery.
• Adhere to all banquet standard processes and hotel standard policies and procedures.
• Ensure high grooming and hygiene standards are met by the banquet team.
• Monitor the profitability of functions to ensure quality and portion control while minimizing waste and breakage or lost supplies.
• Assist Superior to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Report and update the inventory of any losses and breakages which are discovered after the function.
• To perform any other duties that may be assigned by the Management.