Customer Service Agent (Outbound Call) - UP $3300 - till December (renewable)

Salary: up S$3,300

Work duration: till Dec 2025 (Renewable depending on performance and project)
Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to the target respondents
Work location: Clarke Quay / Novena (work in office)

Job Descriptions:

• Assist respondents to complete selected surveys online or via manual collection.
• For field visits, provide the necessary guidance to respondents for completion of surveys
• Ensure submission of the completed survey data into the company system
• The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
• Work closely with fellow team-mates on assigned respondents to attain surveys completion
• Update accurately on daily reports to account for productivity & performance
• Perform necessary admin work and support duties especially rectifying data errors/ambiguity committed during survey data collection.
• Adhere to key in concise case notes in company system for each survey respondents provided for each case with each call outcome / updates on assigned cases
• Adhere to Standard Operating Procedures (SOP)
• Any other ad-hoc duties as assigned

Requirements:

• Prior working experience in Sales support / Customer insights / Customer relations departments / Banking & Finance call centers, would be advantageous

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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