Guest Relations Manager (Assistant Manager – Front of House)

About Ember:
Located between the vibrant districts of Chinatown and Clarke Quay, Ember is a modern European woodfire BBQ restaurant set in a lush, forest-inspired space. With a focus on warm hospitality and flavourful open-flame cooking, Ember offers a refined yet relaxed dining experience.

We are looking for a Guest Relations Manager (Assistant Manager) to lead our service team in delivering memorable, seamless, and heartfelt guest experiences. This is a key leadership role for someone who thrives on floor presence, relationship-building, and service excellence.

Key Responsibilities

• Be a warm and visible presence on the floor, welcoming guests and ensuring every table is well cared for.
• Lead by example in upholding service standards, tone, and the culture of Ember.
• Handle guest feedback and resolve service issues with professionalism, empathy, and care.
• Maintain strong knowledge of the food and wine menu to assist guests and support staff confidently.
• Work with the General Manager and Restaurant Manager to train, guide, and motivate the service team.
• Oversee daily front-of-house operations, including pre-shift briefings, floor assignments, and team coordination.
• Build relationships with regular guests and VIPs, tracking preferences and anticipating needs.
• Support reservations, private dining bookings, and large party coordination.
• Monitor service flow, pacing, and ambiance throughout service.
• Assist in reporting, scheduling, and day-to-day administrative tasks.

What We’re Looking For

• Minimum 2–3 years of supervisory or assistant manager experience in a full-service restaurant or hospitality setting.
• A natural host — warm, professional, and attentive.
• Strong floor presence and attention to detail in guest interactions.
• Excellent communication and problem-solving skills.
• Experience with handling guest feedback and creating solutions under pressure.
• Familiarity with POS and reservation systems.
• A team player who can coach, uplift, and lead others.
• Passionate about hospitality and creating meaningful guest connections.

Why Join Ember?

At Ember, service is more than routine — it’s about connection, warmth, and intention. Join a team that values thoughtful hospitality, creative expression, and a genuine love for people and food.