Housekeeping Supervisor - Contract

Contract Period: June - Nov

Financial Returns:

• Works with Assistant Housekeeping Manager to ensure department cost and expenses are in line with department budget.

People:

• Supervise the implementation of housekeeping standards and procedures in relation to:

-Bedroom service

-Bathroom service

-Cleaning service

-Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis
• Solve employee grievances
• Ensure consistency within the department
• Works with Superior and Human Resources on manpower planning and management needs
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of master keys
• Management of all incoming and outgoing calls

Guest Experience:

• Maintain a current and thorough knowledge of all housekeeping systems
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Management of lost property for the hotel
• Manage all special requests made by guests
• Ensure you have complete knowledge of room types, layouts and facilities
• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
• Releasing rooms and room status management

Responsible Business:

• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are knownervce