OPERATION MANAGER

Job Description

• Provide direction and lead the implementation of strategic initiatives that align with the company’s vision, mission, and values.

• Collaborate with team to review operational performance and identify improvement opportunities.

• Familiarize with Chinese Restaurant models, policies, standard operating procedures and processes.

• Assist in recruiting, training, and supervising food & beverage and kitchen staff.

• Develop marketing strategies and promotions, creating a year-long plan for all outlets to increase visibility and sales.

• Address guest concerns and complaints promptly and professionally.

• Monitor guest feedback and implement improvements to enhance guest satisfaction.

• Foster a customer-focused environment and encourage staff to exceed guest expectations.

• Maximize revenue while maintaining control over labor expenses and other operational costs.

• Monitor revenue and expenses, identifying opportunities to increase profitability.

• Implement cost control measures to optimize operational efficiency.

• Assist in developing and updating menus in collaboration with the kitchen team.

• Ensure compliance with food safety standards and regulations.

• Monitor food quality and presentation to maintain brand standards.

• Assist the Regional Director of outlet with daily operational strategies and coordinate communication with the MarCom department.

Job Requirement:

• Minimum of 10 years of experience in in Food & Beverage industry.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Prior experience managing multiple restaurants and food and beverage outlets is essential.

• Strong leadership skills with a focus on operational efficiency, guest satisfaction, and team development.

• Strong problem-solving and decision-making abilities.

• Expertise in budgeting and financial management.

• Ability to work under pressure and meet deadlines.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Bilingual in both English and Mandarin (to liaise with Chinese speaking managers).