Operations Manager

We are looking for exceptional individuals to join our Future Leaders Programme - a 2-year, career-defining journey.

As an Operations Manager, you will play a pivotal role in supporting the effective execution of hotel operations, ensures the consistent implementation of service standards, Standard Operating Procedures (SOPs), and daily workflows across all Front of House and Back of House operational areas.

This role is responsible for monitoring on-ground performance, coordinating interdepartmental tasks, conducting operational checks, and assisting in resolving guest issues. As a hands-on leader, the Operations Manager helps drive service excellence, operational discipline, and employee accountability while reinforcing the hotel’s commitment to guest satisfaction and operational success.

During 1st year, you will gain exposure to:

• Operational Leadership: Lead daily hotel operations, including Food & Beverage (F&B), Front Office, Security, Engineering & Sustainability, Housekeeping & Stewarding, ensuring smooth services and excellent guest satisfaction.
• Performance Management: Support employees’ training, performance reviews, disciplinary and talent development across departments, driving continuous growth and skill enhancement.
• Resource Optimization: Control departmental expenses, manage employees’ schedules, and optimize resource utilization to maintain operational efficiency.
• Collaboration & Coordination: Work closely with interdepartmental teams to coordinate tasks, resolve issues, and ensure seamless daily operations.
• Staff Development: Recruit, motivate, and manage a skilled and dedicated team, fostering a high-performance culture through leadership and continuous development.
• Safety & Compliance: Oversee implementation and monitoring of safety protocols, including Hazard Analysis and Critical Control Points (HACCP) standards, emergency drills, and compliance with local regulations.
• Maintenance & Upkeep: Supervise preventive maintenance, repairs, and upkeep of hotel assets to ensure the property’s functionality and safety.
• Sustainability & Efficiency: Drive the implementation of preventive maintenance and sustainability initiatives.
• Crisis & Incident Management: Participate in crisis management, incident investigations, and contribute to preventive measures for future operational success.
• Vendor Management: Evaluate and manage vendor, including outsourced service contracts for maintenance, housekeeping, pest control, landscaping, and other external services.
• Reporting & Audits: Prepare and consolidate operational reports, ensuring accuracy for management review, and support departmental audits and strategic planning sessions

During 2nd year, you will gain exposure to:

• Strategic Planning, Hospitality Management and Leadership Training
• Choose your final landing spot as Front of House or Back of House Operations Manager and drive impact through an innovation & Sustainability Project.

After the 2-year Future Leaders Programme, you’ll have the opportunity to grow into Deputy Head role through ongoing leadership development and operational impact.

✨Build your dream career.
🌟Lead with purpose.
💡 Create change.

Ready to lead the future of hospitality? Apply now and start your journey with Paradox Singapore today!