Reservations Officer / Senior Reservations Officer

Responsibilities

Respond to room reservations enquiries via email and/or phone promptly and ensure it is replied promptly

Handles credit card information and charges for all prepaid reservations

Coordinate and communicate with operations for guest special requests to ensure smooth check in

Input and update reservation information into system

Manage corporate, air lines and group bookings

Follow up and monitor on advance deposits or prepayment

Assist to promote and upsell rooms to increase room revenue

Manage "No shows" and work with Front Office on charges

Keep abreast of special rates, offers and promotions in the Hotel and provide updated information to guests

Requirements

NITEC or higher qualification

Relevant working experience in same position in hospitality

Excellent interpersonal and communication skills

Able to multi-task and strong time-management

Some knowledge in using Opera Cloud