SERVICE CREW

ROLE RESPONSIBILITIES

· Courteously greets and escorts guests and assists in seating.

· Assists in preparing the restaurant for service.

· Responsible for reservation arrangements and proposes menu recommendation for all guests.

· Answers incoming telephone calls and either transfers, redirects or takes a message.

· Handles general enquiries posed by guests.

· Manages day-to-day reservations and table arrangements

· Builds and maintains positive relationships with all internal customers and guests in order to anticipate their needs.

· Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.

· Assists guests and answer to their enquiries request.

· Manage VIP and regular guest preferences.

· Optimize table seating and guest flow.

· Gather guest feedback and encourage repeat visits.

· Handle reservations and customer concerns professionally.

ROLE REQUIREMENTS

· Ability to work in a fast-paced environment

· Good team player

· Demonstrated ability to interact with customers

· Minimum 1 year relevant experience, preferably in restaurant service