Telephone Operator

Job Responsibilities

Handle internal & external guest enquiries over the phone tactfully and in a courteous way

Ensure calls are transferred to the correct parties

Responsible for efficient transferring of internal and external calls using the switchboard

Familiar with fire and emergency procedures

Communicate requirements by internal or external stakeholders to the correct department

Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding & others

Requirements

Strong communication and customer service oriented

Problem-solving skills and ability to handle challenging situations

Relevant experience as a Telephone Operator in hotel