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Rating Summary

3.8

6 reviews

5
67%
4
100%
3
67%
2
33%
1
0%

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Reviews for Prime Travel Tour Pte Ltd

Steven Wee

Steven Wee

5

Good service.

Ashraf Sufian

Ashraf Sufian

5

Nice service!

Mohd Haidhir Mohamed

Mohd Haidhir Mohamed

5

Good service.

Vivian Tan

Vivian Tan

5

The person I spoke to was polite and very informative.

Bao

Bao

2

Called their hotline to enquire about a Japan Group Tour and was greeted by a staff member who couldn’t wait to end his conversation with me. Basic customer service training should be given to all staff working at the frontline.

Gloria Zulkifli

Gloria Zulkifli

1

Good morning, Prime Travel & Tours. This is Ntombikayise Zulu. I had a very bad experience with you guys. I paid R13,000 in 2022 for a Cape Town trip, and two days before the trip, you phoned me and said my friend and I could not go because you had a problem with the flight. I don't know what problems you had with the flight, but all I know is that by August 20th, I had paid R13,000 for two people, and I was the one paying. So, I told you to bring back my R13,000, as you know I had paid it, but you didn't. This led to a point where I involved my lawyers, and you were paying at your own pace. Up to now, I have only received R6,500, and you are reluctant to pay the rest. I've been asking you to pay back my money, but you choose not. So, I want to know: what kind of business is this?