Syed Ahmad Aljunied
I’m posting this review as a Grab delivery rider. On the night of 18th June 2025, I picked up my customer’s order from this outlet, as instructed by the Grab Rider app. It included three cold milk teas, packed in standard plastic takeaway cups with loose-fitting lids, not the sealed type commonly used for bubble tea. All three cups were placed into one plastic bag and tied at the top, with no tray, no divider, and no base support. While the packing looked tidy on the surface, it was clearly not suitable for delivery. The drinks were unstable from the start, and despite handling the bag carefully, one of the drinks spilled during the journey. To be honest, I could already tell this packing method wasn’t going to hold up. I recognised the risk, but I still chose not to request a repack. There were no other customers around, so it wasn’t about avoiding a scene. It was a matter of principle. I believe it should not fall on the rider to instruct the outlet on something as basic as proper packing for delivery. I gave them the benefit of the doubt, trusting that they knew what they were doing. Riders shouldn’t have to point out what should already be common sense. On top of that, we work against the clock. Raising concerns about packing, even when valid, can be misread as being difficult or slowing things down. So I moved off with the order, but not blindly. I had my doubts, and unfortunately, they were proven right. When I arrived at the customer’s residence, I rang the bell. No one came to the door. A maid answered instead. I explained the situation to her clearly and asked her to pass the message to her boss. Shortly after I left, the customer messaged me saying, “You spilled my 1 drink.” I replied and acknowledged that, yes, one drink had spilled. But I also explained that the problem began with the way the drinks were packed. I reminded him that I had already informed the maid about it, since he wasn’t the one who received the order. To be clear, the spillage was not the result of mishandling. When drinks are packed this way: loose lids, no support, all crammed into one bag, even the most careful handling won’t guarantee a clean outcome. Many other shops do far better. They pack each drink individually or use tied drink pouches, which are much more secure for transport. The staff at this outlet seriously need to improve their drink packing standards. It’s not a difficult fix, but it makes a big difference. Better packing means fewer problems for everyone: customers stay satisfied, and riders aren’t wrongly blamed for things outside their control.