Into Beauty

The location of this salon recently changed to Clarke Quay Central. I came across Into Beauty through a Fave voucher for a massage and facial. Firstly, the salon required me to fill out a form with all my personal information. When asked why, they claimed they needed to match my details with Fave's (which is complete baloney, if you ask me). The massage was pretty decent, and there was an option to top up $20 for a gua sha massage. The one-hour facial was completely lackluster and below mediocre in terms of extraction. After the session, the store manager started going off like a machine gun, trying to hard-sell one-hour session packages priced at $58 per session. The prices are not expensive, but the services are merely so-so.

The rooms were rather small. The massage was okay, but the facial was terrible. I'm not sure what product they used, but it made my skin sensitive, with red patches, swelling, and itchiness! Luckily, I didn't sign up for their package. I definitely won't go back again!

We had a massage and facial. The service was pretty good until they kept hard-selling their package even after we said we weren't interested. During the facial, they did not explain what they were putting on my skin, and not much briefing was done before they proceeded with the treatment. However, all of these issues could be overlooked as my friend and I only paid $19 via FavePay. I would not visit again, as I have been to even better facials and massages.

Bought a massage + facial package after a trial session. The massage is better than the facial. There was some hard selling, and one experience was particularly stressful: three staff members tried to sell me additional packages when I still had 12 sessions left. I had to practically stand up and walk away before they stopped. That said, I asked them not to sell me any packages when I booked my next appointment via WhatsApp, and they did lay off the pressure after the session.

Absolutely LOUSY service. Called the salon to make an appointment for a facial, and the person just said, "we are fully booked" and hung up the line. No offer of other dates or times. Then I WhatsApped the salon number to book and was told opening hours were "weekends 11-9pm". I asked for Sunday at 7pm, only for them to reply, "we work on Sundays from 10-6pm". So, they can't serve customers on the phone and can't even understand English to serve customers on WhatsApp? What terrible customer service you have!

I’m glad that I finally used up my package with them. The first time I went, using a ShopBack voucher, I got it for $30++ for 2.5 hours of facial, body scrub, and body massage. Facial was very brief. The massage, done by a Chinese aunty, was very good. At the end of the session, the manager-looking auntie (I think her name is Belle) was very reluctant to let me leave, hard-selling at the highest level. I was so hungry and tired that I felt I had no choice but to comply and signed a two-time package. It was the worst hard-selling experience I had in my life; I even thought of paying for the package just so I could go home. Trust me, she’s no joke. The second and third (LAST) times, I was served by a Thai-looking lady, Hannah. I think she served many customers throughout the day so she seemed tired and rushed to finish the session. She skipped some steps, e.g., doing something on the left but never on the right side. When I asked her, she said she had already done it, which wasn't true. I took it as she had a long day at work, which was forgivable. Finally, they moved to a new spot which is nearer to the entrance from the MRT. I could clearly hear the passersby chitchatting during my session. The treatment room was shady and cramped, like a space seen in a 0.5x photo. It was a room within a room, with a curtain for segregation. While I was waiting for my masseur, I could hear people walking into the outer room to retrieve items. Privacy was at a minimum. I felt nothing but fear whenever I thought of going to INTO BEAUTY to use my package. I quickly put on my shoes after my massage was done. I was caught by another manager-looking auntie, trying to pressure me to sign another package. Luckily, she was not as persistent as Belle, thank goodness! By the way, all the aunties there are rather intimidating.